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Dimensions, materials and availability on every product.
Made-to-order lead times shown before you choose.
Review your total before payment through Stripe.
We want your order to reach you safely and in perfect condition. Every order is carefully prepared and packed before it leaves us.
We work with established and trusted delivery companies, including Packeta, PPL, DPD, GLS, DHL and UPS.
The carrier is selected by us for each order based on the destination, parcel size, service availability and the most suitable delivery option.
This allows us to choose an appropriate and reliable delivery service without limiting your order to a single carrier.
The carrier used for your order will be indicated in the shipping confirmation once your parcel has been dispatched.
The applicable shipping cost is shown during checkout before you complete your order.
Estimated delivery times depend on the destination and the selected delivery service. If a product is made to order or requires additional preparation time, this information will be stated on the product page.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, such as carrier delays, public holidays or exceptionally high shipping volumes.
Whenever tracking is available, you will receive a tracking number or tracking link after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after the shipping confirmation has been sent.
If your parcel appears to be delayed, damaged or lost, please contact us at [email protected] and include your order number.
If the parcel arrives visibly damaged, we recommend taking photographs of the package and the product as soon as possible. This will help us resolve the issue with the carrier more quickly.
We hope you will love your order. However, if you change your mind, you may have the right to return your purchase.
For standard products purchased online, consumers generally have the right to withdraw from the purchase contract within 14 days from the day the goods are received, without giving a reason, in accordance with applicable consumer protection law.
To exercise your right of withdrawal, please contact us at [email protected] within the applicable period and provide your order number and information about the item you wish to return.
After notifying us of your withdrawal, please send the goods to the return address provided in the email you receive from us.
We recommend using a tracked shipping service and keeping the shipping receipt until your return has been processed.
Returned products should be complete and, where reasonably possible, returned with their original packaging and accessories.
You may inspect the product in the same way you would normally be able to inspect it in a physical shop. If the product has been used or handled beyond what is necessary to establish its nature, characteristics and functionality, you may be responsible for any resulting reduction in its value.
Unless otherwise stated, the cost of returning an unwanted product is paid by the customer.
If you received an incorrect, damaged or defective product, please contact us before sending it back. Where appropriate, we will provide instructions for the return and arrange or reimburse reasonable return shipping costs.
Please do not send parcels to us cash on delivery unless this has been agreed with us in advance.
After a valid withdrawal, payments will be refunded in accordance with applicable law.
The refund includes the purchase price and, where required by law, the cost of the least expensive standard delivery method offered for the original order.
We may wait to issue the refund until we receive the returned goods or until you provide evidence that the goods have been sent back.
Refunds are normally made using the same payment method that was used for the original purchase, unless another method has been agreed.
Please note that the statutory right of withdrawal may not apply to products that are made to your specifications or clearly personalised.
Where a product is customised or made specifically for you, any applicable return restrictions will be clearly communicated before purchase.
The return rules above do not limit your statutory rights relating to defective, damaged or incorrectly supplied goods.
If there is a problem with your order, contact us at [email protected] and we will help you find an appropriate solution.